On Site Lessons

This may seem like an impersonal way to retain new clients but please understand that water and electronics do not mix and we are not a swim school with multiple instructors and a receptionist to handle our phone calls. We try to be as responsive as possible as soon as possible. That said,  being in the water for most of the day sometimes creates  a challenge to immediately responding. We appreciate texts as they are much easier to respond to. We value your interest in our program and want to answer all of your questions. We are not impersonal in fact we are so personal and connected to our clients in the pool that being distracted from outside calls would be not only rude but a serious safety issue. So please remember that if your child were in lesson the last thing you would want is an instructor exiting the pool to answer the phone! Also we greatly appreciate your understanding and patients with this issue.  We can assure you we will make every attempt possible to return your call as soon we are able to. In the mean time everything is set up for you to begin booking on your own. There is no commitment to pay when booking your first lesson so if you change your mind you can always cancel it.

Absolutely, all booking is done by you in the Setmore App. You can book as soon as you have paid for your lessons. You have the freedom and flexibility to book whenever it fits your schedule however it is best to book as soon as you have a schedule planned out so that you can guarantee your days and times. We do allow last minute booking and canceling. You can change or cancel any appointment up to 6 hours prior to the lesson.

There are no refunds for any reason other than the instructor is no longer able to teach. Lessons in packages can carry over into the next season if needed. We prefer to not carry over lessons however and we make every effort possible to accommodate your schedule and needs. Please note that after the initial trial lesson we offer no refunds for paid packages. ***This is actually not a frequently Asked question but a policy you should be aware of.

Yes, especially for the younger kids. The adult lessons and the pre team practice are both much longer practices. For the 20 min lessons frequency vs duration is more effective and leads to better results. Children have short attention spans and the entire 20 minutes is focused on one student. We cater to the child’s progress and needs as we go!

Every swimmers is different. I can say that 90% of my swimmers learn the foundation necessary to be water safe in 10 lessons. Many choose to add another 10 lessons just to strengthen those skills and become proficient in all 4 strokes. The speed and strength of skill retention depends greatly on numerous factors. There is no one step, one way for swimming, hence the benefit of private lessons!

Our scheduling system is controlled by the clients themselves.  You need to click on the book now button and register on the Setmore App. The app will then offer you the first available appointment but you can choose any day your looking to book and it will give you the available time slots for that day. Sometimes we have last minute cancellations so checking on the day of can sometimes open up spots. When you purchase a package you are expected to pay before booking your 5 or 10 sessions. This is to ensure that spots are  booked by committed clients. If you choose to do lessons by lesson then you are permitted to book one lesson at a time. If you purchase a package you have the option of booking them right away or waiting to book them as the summer progresses. The lessons do not expire and we try our best to work with everyone's availability so please feel free to text us if you are having trouble finding spots that fit your schedule.